How to Change, Upgrade, or Cancel Your Subscription Plan
Last Updated: 2025-10-27 | Reading Time: 3 min
You have full control over your AIVRA subscription plan directly within the Customer Portal. Changes typically take effect immediately for upgrades and at the end of the current billing cycle for downgrades or cancellations.
Steps for Plan Management:
- Access Portal: Log into the AIVRA Customer Portal and navigate to the 'Billing' tab.
- Select Action: Choose 'Change Plan', 'Upgrade', or 'Cancel Subscription'.
- Confirm: Review the details of your new plan or cancellation date, and confirm the change.
- Data retention: Note that upon cancellation, your data will be retained for 90 days before permanent deletion.
AIVRA Refund, Proration, and Cancellation Policy
Last Updated: 2025-10-30 | Reading Time: 4 min
Our refund policy is governed by the nature of our services, which involve immediate resource allocation and project initiation.
Strict Refund Clause:
IMPORTANT:
Refunds cannot be processed and will not be accepted once our development team has initiated work on your project or once **24 hours have passed** following the confirmation of your payment, whichever occurs first. This policy is necessary due to the immediate allocation of dedicated resources (personnel and cloud infrastructure) to your account upon purchase.
Proration and Credits:
- Downgrades: If you downgrade your plan, you will receive a credit for the unused portion of your current plan, which will be applied to future invoices.
- Service Interruption: In the rare event of an unplanned service outage exceeding 4 hours, customers may be eligible for a service credit based on the duration and severity of the outage, as determined by AIVRA.
Updating or Changing Your Default Payment Method
Last Updated: 2025-10-25 | Reading Time: 2 min
To ensure uninterrupted service, please keep your primary payment method up-to-date. We accept all major credit cards and bank transfers for annual plans.
Updating Steps:
- Go to the 'Billing' section in the Customer Portal.
- Select 'Payment Methods' and click 'Add New Card' or 'Update'.
- Enter the new card details (or select a different stored card).
- Set the new card as the 'Default Payment Method'. Future charges will use this card immediately.
Understanding Your AIVRA Invoice and Recurring Charges
Last Updated: 2025-10-22 | Reading Time: 3 min
Your invoice is broken down into three main categories: Subscription Base Fee, Consumption Charges (if applicable), and one-time fees.
Key Sections to Note:
- Base Fee: The fixed monthly or annual cost for your selected AIVRA plan.
- Usage/Consumption: Detailed breakdown of excess usage (e.g., extra API calls, storage, or compute time) beyond your plan's limits.
- Tax/VAT: Applicable sales tax based on your registered business location. If you are tax-exempt, see Article 5.
- Download Invoices: All past and current invoices are available for PDF download in the 'Invoice History' tab.
How to Apply for Tax or VAT Exemption
Last Updated: 2025-10-15 | Reading Time: 2 min
If your organization is eligible for tax or VAT exemption, you must submit the necessary documentation to our billing team before your next invoice date to avoid being charged tax.
Required Documents and Process:
- Gather your official Tax Exemption Certificate or equivalent VAT registration document.
- Submit a support ticket via the 'Contact Billing Support' link with the document attached.
- Our team will review the documentation and apply the exemption status to your account within 1-3 business days.
- Please note that we cannot retroactively refund taxes paid on prior invoices before the exemption was officially applied.
